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Keeping our staff safe – responding to COVID-19

The safety of our staff is our top priority in responding to #COVID19. That’s why we are being proactive in ensuring our amazing team is given the appropriate safety advice and protective equipment.

Some of these measures include:
👚 changes in the way lost property is handled and returned to customers such as pre-arranged collections.
🚟 establishing different operational teams for contingency purposes such as A and B teams that work different shifts.
☕️ new ways of communicating that allow staff to interact with their teams when working remotely such as virtual coffee catch-ups.
👐 providing protective equipment such as hand sanitiser and gloves.

We have also increased cleaning on board LRVs and at stops, with an additional 150 hours per week dedicated to the cleaning of hard surfaces such as seats, handrails and touch points.

If you see our Customer Service Officers out and about, please remember to treat them with kindness as they continue to provide this essential service to our Canberra community.