Always keep a safe distance from LRVs!

Rail tracks can be a fall hazard. Ride directly across the tracks at a right angle to avoid your wheels getting stuck in the groove.

Do not ride along the rail track.

Always cross the tracks at designated crossings.

Never cross in front of a moving LRV and avoid braking on the rail tracks.

Bicycles on board

Bicycles which meet our carriage requirements are permitted on the light rail and must be stowed in the wall mounted bicycle racks provided. CMET is not liable for any loss or damage to bicycles that are placed in the racks on board light rail vehicles (LRVs) including damage to wheels, tyres, or bicycle frames.

  • Taking your bicycle on an LRV

    • Please ensure you board and exit with your bicycle through the double doors near the middle of the LRV.
    • Upon boarding, place your bicycle into one of the four wall mounted bicycles racks provided.
    • Each rack can hold a maximum of two bicycles/E-bicycles. The racks are designed to accommodate two-wheel, single-seat bicycles only.
  • Bicycle sizes permitted in wall mounted bicycle racks

    Bicycles/E-bicycles must meet the following requirements to use the wall mounted bicycle racks located on board LRVs:

    • The wheel diameter must be a minimum of 507mm or 20”, and a maximum of 750mm or 29”.
    • The wheel/tyre width should be no greater than 63mm.
    • The maximum weight of the bicycle and accessories must not exceed 25 kilograms.
    • Cannot be a tandem bicycle, tricycle, fat bike, or have a petrol motor.
    • E-Bicycles which are fitted with fixed food delivery storage (attached to bicycle) are not permitted on board the LRV.
  • Travelling with a bicycle on board

    • Always remember to dismount before you approach the platform and when boarding and exiting the LRV.
    • Bicycles are not permitted to be locked or chained onto the wall-mounted bicycle racks. All loose items (e.g., water bottles, bags, bicycle pumps, helmets) must be removed from the bicycle before placing it on the rack.
    • A folded bicycle is permitted on board the LRV providing it can be placed under a passenger’s seat or on the floor, not obstructing passenger thoroughfare or able to be correctly stored in the bicycle rack.
    • A small children’s bicycle (below 507mm or 20” wheel size) may be taken on board, providing it is not a peak service. It cannot be placed in the wall-mounted bicycle rack, instead, it must be carried or stored carefully not to obstruct passenger thoroughfare or block the aisle or doors.
    • LRV drivers are not able to assist passengers with the operation or use of the bicycle rack. Our Customer Service Officers may assist if they are on board the LRV and it is safe to do so.
    • CMET staff may request a passenger to not board or remove their bicycle from an LRV if they believe a passenger is interfering with the comfort or safety of others.
    • Wall mounted bicycle racks are made available on a first come first served basis. If the wall mounted bicycle rack is full, riders unable to secure their bicycle in the bicycle racks must wait for the next LRV service with an available rack. Alternatively, a rider may choose to secure their bicycle in the nearest bicycle locker or bicycle rack adjacent to the stop and board the LRV.
    • If a passenger fails to collect their bicycle from the wall mounted bicycle rack, the bicycle will be treated in accordance with CMET’s Lost Property Policy.

E-scooters on Board

E-scooters that meet our carriage requirements are permitted on the light rail providing they can be safely secured, noting that CMET is not liable for any loss or damage to E-scooters that are taken on board LRVs. Shared E-scooters, such as Beam Mobility and Neuron Mobility, cannot be brought on board LRVs.

  • E-scooters permitted onboard LRV

    E-scooters must meet the following requirements to be carried on board LRVs:

    • Be no more than 1250mm in length x 700 mm in width x 1350mm in height.
    • The maximum weight of your E-scooter must not exceed 25 kilograms.
    • Must be electric-powered (petrol-powered is not permitted).
    • Cannot be a shared E-scooter, such as Beam Mobility and Neuron Mobility.
  • Travelling with an E-scooter on board

    When travelling with an E-scooter there are certain rules you must obey:

    • Always remember to dismount before you approach the platform and when boarding and exiting the LRV.
    • You must always stay with your E-scooter and not leave unattended
    • Board through the double doors near the middle of the LRV and use the bicycle/accessibility area during travel.
    • E-scooters shall not be placed in the wall-mounted bicycle racks.
    • If the allocated bicycle area is already occupied with bicycles, E-scooters can be stored in the wheelchair accessible area, providing there are no wheelchairs requiring this space.
    • Ensure that doorways and walkways are always kept accessible.
    • E-scooters must be turned off while onboard.
    • CMET staff may request a passenger to not board or remove their E-scooter from an LRV if they believe a passenger is interfering with the comfort or safety of others.

Safety resources for download

Light Rail School Safety Excursions

Depot safety tour

Depot safety tours are designed to teach primary school students the importance of rail safety. Tours include a safety briefing, a tour of the depot yard, the opportunity to board a stationary light rail vehicle and even the chance to sit in the driver’s seat! Tours may also include the tram wash if available. For older students there is an option to include a short sustainability presentation.

 

Stop Safety Briefing

Stop safety briefings can be tailored to any age group and are designed to teach students important safety tips when travelling on the light rail. A member of the customer service team will meet your school group at a stop you are boarding from* provide a short briefing (1-2 minutes) and then assist your group to board the Light Rail Vehicle. (*Off peak travel times only).

 

Both Light Rail Safety Tour Options are free. Availability is limited.

Request a Safety Tour or Briefing

ACT Policing’s Constable Kenny Koala program

This program is designed to educate child care and primary-aged school children on a range of safety themes, including traffic and road safety. The program is aligned with the Australian Curriculum. Canberra Metro is working in collaboration with the program in relation to light rail safety. Schools are encouraged to book a traffic and road safety presentation by Constable Kenny Koala. Whilst this will not be a specific presentation about the light rail, light rail safety will be underscored.

Request a visit

The TrackSAFE Foundation

The TrackSAFE Foundation is an Australia-wide, registered harm prevention charity dedicated to reducing near collisions, injuries and fatalities on the rail network. TrackSAFE Education is an initiative of the TrackSAFE Foundation. TrackSAFE Ed is an Australian curriculum-based rail safety education initiative focussing on students’ capabilities and making safe choices around the rail network. Safety education-resources for primary school students are available from the TrackSAFE Education website. Schools are encouraged to request a free TrackSAFE Education Pack, including colourful classroom and staff resources.

Request an Education Pack

 

Digital Toolkit

The safety of our customers, community and staff is our number one priority. To ensure everyone enjoys their experience on Light Rail, we have developed this Safety Toolkit which shows what you can do to stay safe and make your journey a great experience.

Resources include ready-to-go content for your staff or customer newsletter, social media tiles, videos and brochures. We are also available to help you develop your own content on light rail safety.

View the Digital Toolkit

Near Miss Videos

RSW Near miss (August 2019)
Near miss vol 2 (November 2019)
Gary emergency brake (December 2019)
Light rail near misses compilation #3

More near misses on the light rail 😩Stay safe - please follow road signals and take care around the light rail corridor.Light rail safety is everyone's responsibility 👇https://cmet.com.au/safety/

Posted by Chris Steel MLA on Monday, 10 February 2020
Near miss #3 (Feb 2020)
Near miss #5 (March/June 2020)
Rail Safety Week Near Miss (August 2021)

School Videos

Constable Kenny important tips

Safety Videos

Features of our Light Rail Vehicles
Seating and Passenger Information Displays
Getting on and off the light rail vehicles
Ettiquette on-board the light rail vehicles
Emergencies and security

About CMET Videos

CMET – Gateway to the future
CMET – Gateway to the future – Trailer

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.