Canberra Metro Operations (CMET) is committed to making its information and services accessible to as many people as possible

Launch the Feedback Form

For information on fares, ticketing and retailers, journey planning, general public transport info and media enquiries, please visit 

Reporting Graffiti or Vandalism:

In an effort to reduce graffiti and vandalism on light rail vehicles and stops, CMET encourages the community to report any incidences by either calling 131 710 or police 131 444 or via the feedback form.

Write to:

Canberra Metro Operations (CMET)
PO Box 819

Feedback form:

At CMET we value your feedback. Simply fill in the feedback form and your comments will be forwarded to our Customer Experience team at CMET.

Business hours

7am to 8pm Monday to Friday
8am to 8pm Saturday
9am to 5pm Sunday and Public Holidays
9am to 1pm Christmas Day

By telephone:

13 17 10

Translating and interpreting service:

If English is not your first language and you require the translating and interpreting service please telephone 13 14 50.


If you are deaf or hearing impaired and require the NRS please telephone  (02) 6207 0494.


CMET is committed to maintaining privacy when managing feedback and complaints. Click here for CMET’s full privacy statement.


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We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.