Behind every safe and welcoming journey on the light rail network is a team of people committed to supporting passengers. Customer Service Officer (CSO) Alisha is one of those people.
No two days are ever the same in her role, and that is exactly what she enjoys most.
From offering travel advice and supporting accessibility needs to responding to customer enquiries, Alisha plays an important part in ensuring passengers feel confident and comfortable when travelling on the light rail.
For Alisha, the role is about more than customer service. It is about connection.
“What I enjoy most about being a CSO is the opportunity to make a positive difference in someone’s day. Even a small gesture, like helping someone find their stop or simply greeting them with a smile, can turn their journey into a great experience.”
Working on the network also means being part of a close-knit team that shares a common purpose.
Her commitment reflects the broader work of CMET’s frontline teams who help create a safe, supportive and welcoming environment across the network.
Next time you travel on the light rail, you may just see Alisha onboard or at a stop, ready to lend a hand and ensure your journey runs smoothly.
At CMET, people like Alisha keep our community connected.