Stops

All stops are accessible via ramps to provide improved access for passengers who use mobility aids (wheelchairs, scooters or motorised vehicles), parents with prams and those who find using stairs difficult.

There are accessibility symbols on the ground located at stops and on board for mobility aid users.

The LRV door entry will be almost level at every stop. The level can change slightly, depending on the passenger loading.

Passenger Information Displays provide real time expected arrivals and information. Public announcements will also be made on board, identifying the next stop and information during service disruptions.

Hearing Loops have been installed at each stop and on board all LRVs to assist those passengers with hearing aids.

Braille lettering and raised pictograms are located at each stop on the help point and on the information totem pole . Similarly, braille lettering can be found on every LRV door button. A pre-recorded public announcement message will also assist visually impaired passengers with information about the stop facilities.

Emergency help points and closed circuit television are located on board every LRV and each stop for your safety.

Boarding Ramps

Are available to assist those passengers who need assistance boarding or exiting the LRV. By waiting in the designated area with the accessibility symbol marking on the ground, a passenger should try attempt to signal the driver (or the Customer Service Officer (CSO) if available). Our staff have been trained to identify any members of public needing assistance.

The driver or CSO will place a boarding ramp between the stop and the LRV to enable access onto and exiting the LRV.

*CSOs will be deployed during operations and throughout the network at selected stops.

On Board

Each LRV has a designated space for passengers with mobility aids or prams. A restraint is available to secure the mobility aid in place. By depressing the blue button in this space, a passenger can alert the driver to their stop. This also enables the doors to stay open longer.

LRVs are designed with a spacious interior and even low floor design allowing for easy movement inside the LRV.

Priority seating has also been allocated on board the LRVs by the use of red seating with signage showing who the seats are intended for. Upon request these seats must be vacated for pregnant women, seniors, or passengers with a vision impairment, injury or illness.

Customer Service Officers (CSOs)

Our CSOs are there to assist all passengers. If you have a question or need help please signal these staff members. CSOs will be deployed during all operating hours and throughout the network on selected stops.

Familiarisation Days

Canberra Metro Operations will conduct a Familiarisation Day each year, with Community Groups, providing passengers with a chance to familiarise themselves at a stop and practice boarding and alighting in a safe environment. For more information, email info@cmet.com.au

Accessible journey planning

If you require a translator or interpreter, you can contact us through the Translating and Interpreter Service (TIS) 13 14 50.

If you are deaf, or have a hearing impairment or speech impairment visit www.relayservice.gov.au to make an internet relay or captioned relay call.

Speak and Listen users phone 1300 555 727 and then ask for 13 17 10.

Internet relay users connect to the NRS and then ask for 13 17 10.

International callers please use +61 2 6205 3879. International call rates apply.